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Mobile Service Sync vs Droptop

A Bay-Door App on a Tablet Is Not a Mobile Platform.

Droptop sells a "Mobile Oil Change" product. Look under the hood and it's their fast-lube shop app running in a browser tab: same engine, same invoice caps, same add-on price list. No multi-truck routing, no route optimization, no crew schedule map, no customer-facing fleet portal. Online booking costs extra. API access costs extra. Onboarding and migration cost extra. Mobile Service Sync was built from the truck cab out - multi-truck dispatch, one-click route optimization, a crew schedule map, and fleet portals, priced as flat tiers with no add-on line items. Here's the feature-by-feature breakdown.

Heads up: Droptop meters your invoices at every tier - 75, 150, 300, or 1000 per month - and charges $20 to $90/mo extra for online booking. Mobile Service Sync includes online booking on every plan, and Growth is unlimited invoices at $140/mo billed annually: less than Droptop's $165 Starter tier, which still caps you at 150.

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Mobile Service Sync

Choose Mobile Service Sync If...

  • You run one or more service trucks and route-first dispatch is the daily reality, not a slot grid
  • Fleet customers are a meaningful share of your revenue and you want them on a white-labeled portal
  • You want recurring routes, one-click route optimization, and live job-status tracking - features Droptop doesn't ship at any price
  • You refuse to count invoices: Growth is unlimited at $140/mo billed annually - less than Droptop's $165 Starter tier, which still meters you at 150/mo
  • You want online booking, two-way texting, and review generation in the flat price, not as $20-$90/mo add-ons or a second marketing-partner bill
  • You'd rather pay $0 for onboarding and migration than $1,000 white-glove plus $250+ per data import
Droptop

Choose Droptop If...

  • You run a fixed-location fast-lube with bay doors, and the trucks are a side experiment, not the business
  • MOTOR data and sticker-printer hardware matter more than routing, and you're on a tier that actually includes vehicle data (Solo doesn't)
  • Live bay screens map to how your building operates - and you have a building
  • Invoice caps, a metered API, and a la carte add-ons don't bother you at your volume
  • You're already on Droptop, trained, and mid-contract with their marketing partners
Field Operations

Built for the Road, Not the Bay

FeatureMobile Service SyncDroptop
  • Drag-and-Drop Routing Across Multiple Trucks
    Droptop dispatch assigns a job to a team member or vehicle. It is not a multi-stop route planner.
  • One-Click Mapbox Route Optimization
    Optimize a tech's whole day on real drive times in one click. Droptop dispatch assigns jobs; it doesn't sequence a route.
  • Live Crew Map with En-Route / On-Site Status
  • One-Tap On-My-Way SMS with ETA
    Droptop sends static appointment reminders. Our tech taps once and the customer gets an on-my-way text with a computed ETA.
    Partial
  • Recurring Routes for Standing Fleet Stops
  • Service Area by ZIP + Radius
Fleet Customers

Fleet Is a First-Class Customer, Not an Afterthought

FeatureMobile Service SyncDroptop
  • Per-Fleet Pricing Overrides That Auto-Apply
    Droptop lets you set pricing per job. We support per-fleet pricing rules that apply automatically to every booking.
    Partial
  • Net-Terms Billing + PO Rules per Fleet
    Droptop captures POs on invoices. We set net-15/30 terms and PO-required rules on the fleet account, so they apply to every job automatically.
    Partial
  • ACH for Fleet Net-Terms
    Droptop Payments emphasizes cards and surcharging. Our ACH is flat $0.20/transaction on every paid plan.
  • Self-Serve Fleet Portal (White-Labeled)
    Droptop has back-office fleet management. We ship a customer-facing portal branded with the fleet's logo.
  • Fleet Vehicle Roster + CSV Export in the Portal
    Dispatchers see every vehicle, its service history, and what's coming due - and can pull the roster as a CSV.
  • Dedicated Fleet Account Workspace
    Droptop reporting can filter by customer. Every fleet here gets its own workspace: vehicles, jobs, pricing rules, and billing terms on one screen.
    Partial
Mobile / Field Tech

An App That Lives on the Truck

FeatureMobile Service SyncDroptop
  • Native Tech App for the Field
    We ship a native app - live on the App Store and Google Play today. Droptop runs in the browser on tablets and phones.
    Partial
  • Digital Inspections with Photos
  • Card-Present Payment in the Driveway
    Droptop Payments runs in-browser with terminal hardware. Card-present at the curb requires their reader integration.
    Partial
  • Designed for One-Handed Truck-Cab Use
    Droptop is tablet-friendly - laid out for a counter. Ours is laid out for the cab.
Oil-Change Domain

The Basics Every Oil Shop Needs

FeatureMobile Service SyncDroptop
  • Customer + Vehicle Records
  • VIN Scanner + Plate Auto-Fill
  • MOTOR Fluid Specs + Capacities Data
    Droptop licenses MOTOR data - but their Solo tier ships with no vehicle data at all. Our plate/VIN decode fills year, make, model, and engine on every plan; a licensed fluids source is on the roadmap.
    Partial
  • OEM Service-Interval Reminders
    We send mileage- and time-based service reminders on every plan. Droptop's OEM intervals come from MOTOR, which the entry tier doesn't include.
    PartialPartial
  • License-Plate Lookup on Every Plan
    Our plate-to-VIN decode is included at every tier. Droptop's vehicle lookups depend on which data package your tier carries.
    Partial
  • Integrated Parts Catalog (PartsTech / ShowMeTheParts)
    On our roadmap. Meanwhile our plate/VIN decode fills year, make, model, and engine without a parts-counter login.
    Partial
  • Integrated Oil-Change Sticker Printer
    Droptop integrates a counter sticker printer - a fixed-shop workflow. Mobile crews we serve run portable printers or pre-printed rolls off the job record.
  • Estimates + Digital Invoices
  • Inventory Tracking + Auto PO Generation
    Droptop auto-generates POs off min/max shelf stock - a fixed-shop pattern. We track inventory per truck, where mobile crews actually lose parts. Auto-PO is on the roadmap.
    Partial
  • Live Bay Screens for Workflow
    A bay-door feature. If your shop doesn't have bays, this is plumbing you're paying for and will never turn on.
Customer Engagement

Comms + Growth Tools

FeatureMobile Service SyncDroptop
  • Two-Way Texting (No Add-On)
    Droptop texts invoice updates and reminders. Two-way conversational texting typically goes through their marketing partners (Cinch, Steer, DripDrop), which is a separate bill.
    Partial
  • Customer-Facing Online Booking (No Add-On)
    Droptop's Scheduler App is a paid add-on, +$20 to +$90/mo by tier. Ours is on every paid plan, gated by your service area and lead-time rules.
    Partial
  • Automated Google + Facebook Review Requests
    Droptop integrates with marketing platforms for reviews. We include review generation on Growth and Pro.
    Partial
  • Automated Reminders + Scheduled Campaigns
  • Coupon / Promo Codes
    Droptop ships single + multi-use coupons. On our roadmap - and per-fleet pricing rules already cover the discount case that actually drives mobile revenue.
    Partial
Payments + Accounting

Get Paid Your Way

FeatureMobile Service SyncDroptop
  • Card-Present + Card-on-File
  • Text-to-Pay
  • Published 2.9% + $0.30 Standard Card Rate
    Droptop integrated payments uses standard processor rates. We publish ours sitewide: 2.9% + $0.30 on standard cards, with published surcharges for AmEx, business, and international cards.
    Partial
  • Surcharging (Pass Fees to Customer)
    Droptop leans on surcharging, which means your customer eats the fee at the worst moment - checkout. We publish one card rate and your quoted price stays the price they pay.
  • ACH for Fleet Net-Terms
    Flat $0.20 per ACH transaction on every paid plan. Droptop emphasizes cards.
    Partial
  • QuickBooks Online Sync
  • REST API + Webhooks Included
    Droptop's API is a paid add-on ($35 to $130/mo by request volume). Ours is on the roadmap and will not be metered.
    Partial
Pricing + Lock-In

How the Bill Actually Adds Up

FeatureMobile Service SyncDroptop
  • Entry-Tier Monthly Price
    Mobile Service Sync Core: $49/mo, or $39/mo billed annually (1 user, 20 jobs/mo, online booking, integrated payments, plate/VIN decode). Droptop Solo: $55/mo (1 user, 75 invoices/mo, no vehicle data).
    Partial
  • Mid-Tier Monthly Price
    Mobile Service Sync Growth: $175/mo, or $140/mo billed annually (2 users + $29/seat, unlimited invoices, two-way texting, fleet portals, review generation). Droptop Tier 1: $165/mo, still capped at 150 invoices/mo, scheduler +$35/mo on top.
    Partial
  • Top-Tier Monthly Price
    Mobile Service Sync Pro: $299/mo, or $239/mo billed annually (5 users + $29/seat, unlimited invoices, automatic remarketing, white-label app). Droptop Powerhouse: $295/mo, capped at 1000 invoices/mo, scheduler +$90/mo on top.
    Partial
  • Unlimited Invoices Without an Enterprise Call
    Our Core starter tier caps at 20 jobs/mo; Growth and Pro are unlimited, and Growth is $140/mo billed annually - under Droptop's $165 Starter. Droptop meters every tier (75 / 150 / 300 / 1000/mo), and a growing shop hits 1000/mo at around 33 jobs/day. Then you're talking to their Enterprise sales.
  • Online Booking Included
    Droptop Scheduler App is +$20 to +$90/mo on top of the base plan. Our online appointment booker is on Core.
  • API + Webhooks Included
    Droptop API is +$35 to +$130/mo. Ours is on the roadmap, not metered.
    Partial
  • Free Implementation + Migration
    Droptop offers free standard onboarding; white-glove is $1000 and data migration is $250 to $1000. We do free migration on every paid plan.
    Partial
  • Annual Price Increases
    Droptop pricing tracks the market year over year. Mobile Service Sync publishes flat tier prices and updates infrequently.
  • Month-to-Month, No Contract
    Both are no-contract. With Droptop, check what your marketing partners (Cinch, Steer, DripDrop) have you signed to separately.
The Why

Why a Mobile-Only CRM Exists.

Mobile Is a Different Shape

A bay-door shop schedules slots. A mobile shop schedules routes. Same word, completely different math.

Tablet-Friendly Isn't Truck-First

Droptop runs in a browser on a tablet. We ship a native app designed for one-handed use in a driveway.

Fleets > Walk-Ins

Mobile-service revenue concentrates in fleet contracts. We built the fleet portal first, not last.

The Phone Is the Laptop

Your tech is in a driveway, not behind a counter. The mobile app is first-class, not a bolt-on.

Drive-Time = Everything

If your software ignores how long it takes to get there, you'll always be late or always be empty.

No Invoice Caps

Droptop meters invoices: 75 / 150 / 300 / 1000 per month per tier. We don't. A growing crew shouldn't hit a billing wall at 33 jobs a day.

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Mobile Shop? You're in the Right Place.

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Comparison sourced from droptop.io pricing + product pages, May 2026. Droptop is a registered trademark of Droptop Inc. - not affiliated with Mobile Service Sync.