What it is

Mobile Service Sync is a CRM and operations platform purpose-built for mobile auto-service crews - mobile oil change, mobile detailing, on-site mechanics, mobile tire and lube, and fleet maintenance teams. The product centers on truck-based dispatch (routes, not bays), fleet-customer management, in-driveway payment, and a tech mobile app.

Who it serves

• Owner-operators getting the first truck on the road (Core tier, 1 user)
• Shops adding two-way comms and fleet customers (Growth tier, 2 users + $29/seat after)
• Shops going full marketing + white-label (Pro tier, 5 users + $29/seat after)

Core capabilities

• Drag-and-drop dispatch and one-click Mapbox route optimization on real drive times
• Customer-facing online booking gated by service area and lead-time rules
• Native tech app for technicians (iOS on the App Store, Android on Google Play)
• Customer and vehicle records with VIN + plate auto-fill
• White-labeled self-serve fleet portal with per-fleet pricing, PO-required rules, and net-15/30 invoicing
• In-driveway payments via Rainforest: card, card-on-file, text-to-pay links, Apple Pay, PayPal, Venmo, and ACH
• QuickBooks Online sync for invoices, customers, payments, and items
• Per-truck inventory tracking
• Reusable service templates (Canned Jobs) bundling labor, parts, time, and price
• Service-area enforcement by ZIP list or radius
• Tech time-off requests and approvals with PTO balances (auto-deduct and reversal), plus per-tech weekly availability enforced in booking and dispatch
• Automated Google + Facebook review requests sent by SMS after job completion
• Two-way SMS texting (A2P 10DLC compliant) threaded into the customer record
• Internal task management for follow-ups and callbacks

How it differs from competitors

Tekmetric and Shopmonkey are the leading shop-management platforms for traditional bay-door auto repair, tire, quick-lube, and detail shops. Mobile Service Sync targets a different shape of business: crews whose office is a truck cab and whose biggest customers are fleets. Key differences:

• Flat per-shop pricing (vs per-user pricing that climbs with headcount)
• Route-based dispatch (vs bay/slot scheduling)
• White-labeled fleet portal included on the Growth tier
• One-click route optimization on real drive times
• Mobile-first product design - the phone is the primary surface, not a bolt-on
• Month-to-month, no contract

Tech stack

Next.js 14 (web), Expo / React Native (mobile, live on the App Store and Google Play), Prisma + Neon Postgres, Clerk for auth, Resend for email, Twilio for SMS, Mapbox for mapping and routing, Rainforest for payments, QuickBooks Online for accounting sync.

Origin

Mobile Service Sync is a CRM for mobile mechanics and oil change pros, built by operators of mobile service shops. Based in Des Moines, Iowa.

Pricing

• Core: $49/month - 1 user, online appointment booker, integrated payments
• Growth: $175/month - 2 users (+$29/month per additional user), unlimited jobs, customer and fleet portals, two-way texting (5,000/month included, $5 per 1,000 after)
• Pro: $299/month - 5 users (+$29/month per additional user), fleet sales pipeline, white-label (booking app coming soon)
• Month-to-month, no contract
• Annual billing: 20% off the monthly base. Core $39/Mo, Growth $140/Mo, Pro $239/Mo when billed annually. Per-user add-on fees ($29/Mo) are not discounted.
• Card processing via Rainforest: 2.9% + $0.30 standard card rate; AmEx, business, and international cards carry a small published surcharge
• ACH: flat $0.20 per transaction

Contact

• Website: https://mobileservicesync.com
• Email: hello@mobileservicesync.com
• Phone: (276) 276-3426